Case
NHL Stenden: digitising the diploma process with Microsoft 365 and Power Platform
Making a complex administrative core process digital, traceable and governable
NHL Stenden has largely digitised its diploma process with Microsoft 365, SharePoint, Power Automate and Power BI. The result: more overview, better traceability and management information where it is needed.
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Context
After the merger of NHL University of Applied Sciences and Stenden University of Applied Sciences, different ways of working for education logistics processes had emerged within the new organisation. NHL Stenden worked on harmonising and optimising these processes to arrive at one uniform and efficient way of working.
The diploma process was one of the programmes in which that harmonisation became concrete. From registering and checking results to approving, signing and awarding diplomas: a process with many steps, stakeholders and dependencies. A logical moment not only to redesign this process, but also to support it digitally.
The challenge
The diploma process brought a number of concrete challenges:
Our approach
The diploma process was first redesigned and tested in a pilot. Next, it was mapped which steps could be digitised and how Microsoft 365 and Power Platform could best be used.
The emphasis was on centralising status information and making it visible, automating monitoring through SharePoint and Power Automate, and providing management information through dashboards in Power BI. Digitisation was not approached as a separate technical project, but as an integral part of process improvement.
This produced a solution that is not only more efficient, but also more governable and traceable.
The solution
The result is a largely digital diploma process, supported by Microsoft 365 and Power Platform. Students submit notifications digitally and examination boards record decisions digitally. Every step in the process has become traceable, and the status of diplomas is visible at any moment.
Bottlenecks and irregularities are monitored automatically using SharePoint and Power Automate. Dashboards in Power BI enable managers to intervene in time. This combination delivers more overview, less manual follow-up work and better governability of the entire process.
Outcomes
A more uniform process
One consistent way of working for the diploma process across the entire university.
Status visibility
The current status of diplomas and process steps is visible at any moment.
Traceability
Every step in the diploma process is recorded and can be traced.
Faster detection
Bottlenecks and deviations are flagged automatically via SharePoint and Power Automate.
Management information
Power BI dashboards give managers the information to intervene in time.
A modern foundation
Digital process support that fits a modern education organisation.
Digital process improvement starts with insight
Microsoft 365 and Power Platform make it possible to make complex administrative core processes clearer, faster and more governable. The real value lies not only in automation, but also in the control and insight it creates.
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